Terms of Service

These terms apply to all quotes, orders and services from 2 Promote U, LLC ("2 Promote U," "we," "us"), including screen printing, embroidery, DTF transfers, UV printing, laser engraving, CNC carving, folding and bagging, and promotional products. By approving a quote or placing an order, you agree to these terms.

Quotes and pricing

• Quotes are based on the products, quantities, artwork, decoration locations and deadline you give us. Changes to any of these may change the price.
• Quotes are valid for 30 days unless stated otherwise. Supplier price and stock changes may affect pricing after that.
• Setup, screen, digitizing, design or rush fees will be listed on your quote when they apply.
• Sales tax is added where required by Florida law. Shipping is billed separately unless included in your quote.

Artwork and proofs

• You confirm that you own or have permission to use all artwork, logos, names and trademarks you send us. You agree to hold 2 Promote U harmless from any claim that your artwork infringes someone else's rights.
• We may refuse any artwork or order we believe is unlawful, infringing or offensive.
• We will send a proof before production. Please check spelling, colors, sizes and placement carefully. Once you approve a proof, we are not responsible for errors that appear in the approved proof.
• Production starts only after proof approval and payment, as stated on your quote or invoice.
• Artwork we create for you is for your use on orders produced by 2 Promote U. Original production files, digitized embroidery files and screens remain our property unless we agree otherwise in writing.

Payment

• A deposit or full payment may be required before production. Any remaining balance is due before pickup or shipment unless we have agreed to other terms in writing.
• Orders with unpaid balances may be held until payment is received.

Turnaround and deadlines

Turnaround times start after proof approval and payment. We work hard to meet every deadline, but timing can be affected by supplier stock, shipping carriers and other events outside our control. Rush service may be available for an added fee.

Colors, materials and quantities

• Colors on screens and printed proofs may differ slightly from the finished product. Ink, thread and print colors can also vary by material, garment color and decoration method.
• Natural materials such as wood, leather and slate vary in grain, color and texture, so each piece may look a little different.
• Placement may vary slightly from item to item. Industry-standard variation is not considered a defect.
• Because of normal production spoilage, delivered quantities may vary slightly from the quantity ordered. We will credit or bill only for the quantity delivered.

Customer-supplied items

If you provide your own garments or items for us to decorate, we will take reasonable care with them. Some items may be damaged during normal production. We are not responsible for replacing customer-supplied items, and we may decline items we believe are unsuitable for the requested decoration.

Custom orders and cancellations

• All decorated and personalized products are made to order for you. Once production has started, orders cannot be canceled or changed.
• If you cancel before production starts, you may be charged for blank products already ordered, artwork, setup and any other costs already incurred.

Order problems

• Please inspect your order as soon as you receive it. Report any defects, damage or errors within 7 days of delivery or pickup, with photos.
• If the problem is our error, we will reprint, repair or credit the affected items at our option. Please do not use, wash or alter the items before contacting us.
• Our responsibility for any order is limited to the amount you paid for the affected items.

Shipping and pickup

• Local pickup is available at our Tampa Bay shop, and we ship worldwide.
• Please make sure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer, and re-shipping costs are the customer's responsibility.
• Once an order leaves our shop, delivery times are up to the carrier. Report lost or damaged shipments to us right away so we can help file a claim.

Website and outside catalogs

Our website links to outside supplier catalogs to help you choose products. Product details, stock and prices in those catalogs may change, and the final price is the one on your 2 Promote U quote. We are not responsible for the content of outside sites.

Limitation of liability

To the extent allowed by law, 2 Promote U is not liable for any indirect, incidental or consequential damages, including lost profits or missed event dates, arising from our products or services.

Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Hillsborough County, Florida.

Changes to these terms

We may update these terms from time to time. The terms in place when you approve your quote or place your order apply to that order.

Contact us

2 Promote U, LLC
Tampa Bay, Florida
Email: items2promoteu@gmail.com
Phone: 813-388-3356