Return Policy

2 Promote U Return Policy

RETURN AND REPLACEMENT POLICY

We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims must be filed within 2 weeks of your receipt of custom printed materials. Please email your claims to items2promoteu@gmail.com. If we are at fault for the unacceptable product, a replacement of the same item will be sent to you within two weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense. No items will be accepted back after 30 days of purchase for either refund or exchange.

2 Promote U takes pride in the quality of products delivered to our customers; we inspect each order prior to shipment. Upon receipt, please inspect your purchase and notify us of any defects within 2 weeks.

ART REVIEW

We want your order to be made just the way you want it! We understand that everyone makes mistakes. Please review your customized information carefully before submitting your order. Once you approve an artwork proof, unless the product we deliver is different from the mock-up, 2 Promote U is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the item, design, placement, and colors represented in artwork proofs are a visual representation of the product. Actual item, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the color of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart. We use official Pantone color-mixing on our customer products. Once final artwork is approved, no changes can be made to the order for any reason.

CANCELLATION

Understandably, we are not able to accept cancellations or changes to orders once they are placed as they are immediately sent into production.

MACHINE DEFECT ALLOWANCE

Orders over 50 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We will do our best to avoid any machine defects, but claims related to machine defect will be denied.

SHIPPING

When your claim has been approved, you will be sent an email with shipping instructions. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions regarding the above policies, please feel free to contact customer service at items2promoteu@gmail.com